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Product Service Engineer
DOVER DE 19904
Category: Manufacturing
  • Your pay will be discussed at your interview

Job code: lhw-e0-88377362

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General Electric

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Summary

  Job posted:   Mon Apr 16, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Product Service Engineer
**About Us:**

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.


GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world's largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.


GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at -000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


**Role Summary:**

The Product Service Engineer (PSE) provides technical support for the Aeroderivative gas turbines packages operating in the field. The PSE will interface with the end user (customer), Field Service, and internal GE teams to resolve technical field issues. The PSE will also be responsible for field investigations and providing technical support during the installation and commissioning process of new units.


**Essential Responsibilities:**

As the Product Service Engineer, you will:


+ Provide remote technical support of the GE Aero LM product lines (LM2500, LM6000, LMS100, etc.)

+ Oversee technical Installation & Commissioning activities

+ Support initial investigations into significant field events

+ Provide technical support to Aero Energy customers and GE customer facing team via ServiceNow systems, by phone or in face-to-face meetings

+ Participate in customer issue discussions

+ Identify reoccurring issues for possible fleet containment and/or product improvement

+ Support test cell troubleshooting


**Qualifications/Requirements:**


+ Bachelor's Degree in a technical discipline from an accredited university or college

+ Minimum of 5 years of gas turbine technology experience


**ELIGIBILITY REQUIREMENTS:**


+ Ability and willingness to work off-hours and travel as required


**Desired Characteristics:**


+ Understanding of LM products

+ Understanding of controls or electrical systems

+ Proven knowledge of Woodward and/or control systems

+ Working knowledge of electrical systems, Generators, AVR, and IGPS

+ Ability to read technical drawings (one-line diagrams, controls logic, schematics, P&ID, etc.)

+ Ability to troubleshoot instrumentation and/or controls related issues

+ Strong knowledge of Aero Engine, package, and systems

+ Commercial sensitivity with a focus on customer needs

+ Previous field support experience

+ Demonstrated ability to represent company in customer communications

+ Demonstrated ability to interact successfully in a heavily matrixed organization

+ Demonstrated team player

+ Proven interpersonal skills

+ Strong written and verbal communication Skills

+ Strong computer skills

+ Self-starter


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**Locations:** United States; Ohio, Texas; Cincinnati, Houston


GE will only employ those who are legally authorized to work in the United States for this opening.

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