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Customer Service Support Representative
NEW CASTLE DE 19720
Category: Health Care Industry
  • Your pay will be discussed at your interview

Job code: lhw-e0-90651504

Company Profile

Laboratory Corporation of America

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Customer Service Support Representative
**Laboratory Corporation of America Holdings** (NYSE:LH), an S&P 500 company is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostics solutions, brings innovative medicines to patients faster and uses technology to provide better care. With net revenue in excess of $10 billion in 2017, LabCorp's 50,000 employees serve clients in 60 countries.


+ Act a liaison between LabCorp, the customer base and patients

+ Inbound and outbound calls to resolve any issues

+ Respond to customer inquiries or specimen related problems in a timely manner

+ Utilize multiple databases to research complex issues

+ Prioritize requests based on information gathered

+ Work with both internal and external resources to resolve problems

+ Provide status updates and educate the client when needed

+ Research, troubleshoot and resolve customer and patient concerns

+ Performs a variety of administrative/clerical duties, (i.e. typing, faxing and emailing)


**Requirements**




+ High School Diploma or equivalent

+ Minimum 2 year of customer service/call center experience

+ Familiarity with medical terminology is preferred

+ Experience in the healthcare industry is a plus

+ Excellent communication skills; both written and oral

+ Strong data entry skills and the ability to multi task

+ Proficient in Microsoft Office




**Shift**

1


**Schedule**

Monday to Friday - 10:00am to 6:30pm and alternating Saturdays 10:00am to 6:30pm


As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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